Technical Account Management

Gain an Edge with Technical Account Management Services

Large installations and complex environments can sometimes call for extra management. For these situations, Avere Global Services offers the technical account management services.  When you contract for a Technical Account Manager (TAM) to be assigned to your account, an experienced member of the Avere Global Services (AGS) staff will be assigned to your organization and take on the important roles of proactively applying best practices, streamlining operational procedures, and aligning future releases and projects.

Account Management

  • Quarterly configuration reviews
  • New project advisement
  • Annual strategic planning
  • Lifecycle management
  • Account contact database

Case Management

  • 24x7 Priority 1 case management
  • Priority 2-4 case escalation management
  • Weekly case review meetings
  • Root cause analysis
  • Process postmortems

Proactive Support

  • Proactive cluster monitoring
  • Best-practice recommendations and tracking
  • Performance reporting and analysis
  • Historical reporting on cluster activities and events
  • Case trending analysis

Education

  • Support process and tools review
  • Quarterly product training
  • Solution architecture consulting

Upgrade Advisement

  • Upgrade advice and planning
  • Release recommendations
  • Engineering ticket tracking

Additionally, services like system optimization and data migrations can be added. Please see the Technical Account Manager Data Sheet for more details.